Air New Zealand Online Check-In Guide (2026)
Air New Zealand online check-in opens 24 hours before departure and closes 30 minutes before domestic flights and 90 minutes before international flights. You can check in via their website or the Air NZ app to get your digital boarding pass and manage your baggage.
Check-In Timing
| Airline | Air New Zealand (NZ) |
|---|---|
| Check-In Opens | 24 hours before departure |
| Check-In Closes | 30 minutes before domestic New Zealand flights, 90 minutes before international flights |
| Check-In URL | https://flightbookings.airnewzealand.com/vmanage/actions/retrieve/webcheck |
| Mobile App | Air NZ app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Retrieve your booking online or via the Air NZ app. 2. Select passengers for check-in. 3. Manage checked baggage and select seats. 4. Pay for any purchases like Extra Bags or seat selection. 5. Enter passport details and other entry requirements. 6. Receive your boarding pass via email, save for printing, or download to the Air NZ app.
Documents Needed
Booking reference, passport for international flights (valid for at least six months), entry visas if required, and any necessary border declarations (e.g., NZeTA, ESTA, ETA).
Seat Selection
Seat selection is available during online check-in. Standard seats are complimentary on long-haul flights when check-in opens. Preferred seats, Exit Row seats, and Economy Stretch seats are available for a fee ranging from $10 to $105 USD/CAD depending on the route and seat type. Koru members receive complimentary Frequent Flyer Seating.
International Check-In Rules
Passports must remain valid for a minimum period beyond the planned return date. Entry visas, border declarations (like NZeTA or ESTA), and digital arrival cards may be required depending on the destination. Passport details must be entered during online check-in.
Group Check-In
Groups of 10 or more must check in at the airport. Mobile check-in is not available for bookings with 9 or more passengers. For groups of more than 9 passengers checking in online, you must enter names exactly as shown on passports. Groups can use airport kiosks with staff assistance.
Troubleshooting
1. 'Unable to check in online' - Your itinerary may include a flight not operated by Air New Zealand, or passport details may not be up to date. 2. 'Can't see digital boarding pass' - You may be at an airport that doesn't accept electronic boarding passes; check in manually at the airport. 3. 'Booking removed when signed out' - Bookings are removed for a cleaner experience but will reappear when you sign back in with the same credentials.
Frequently Asked Questions
- Can I check in online for other passengers in my booking?
- Yes, you can check in any passengers on your booking at the same time or individually.
- Can I buy Extra Bags at the airport if I have checked in online?
- Yes, you can buy Extra Bags at the airport, but excess baggage charges apply.
- If I have checked in online can I cancel check-in?
- No, once you have checked in online you are unable to cancel your check-in.
- Will my digital boarding pass work if I'm not online?
- Yes, once downloaded, it's stored in the Air NZ app and accessible offline.