AirAsia Online Check-In Guide (2026)
AirAsia online check-in opens 14 days before departure and closes 1 hour before most flights. You can check in via the AirAsia MOVE app or website to get an E-Boarding Pass, skipping the counter if you have no checked bags.
Check-In Timing
| Airline | AirAsia (AK) |
|---|---|
| Check-In Opens | 14 days before departure (10 days for flights to/from Australia, Saudi Arabia, Myanmar, and Thailand) |
| Check-In Closes | 1 hour before departure for most flights (2 hours for flights from China) |
| Check-In URL | https://www.airasia.com/check-in/en/gb |
| Mobile App | AirAsia MOVE (iOS, Android, Huawei) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Launch the AirAsia MOVE app or visit airasia.com/check-in. 2. Enter your Family name/surname and Booking Number. 3. Select the passengers and flights you want to check in for. 4. Complete the required formalities (e.g., document verification, seat selection, add-ons). 5. Generate and save your E-Boarding Pass or print it.
Documents Needed
Booking number, passport with at least 6 months validity for international flights, applicable visa, and return/onward ticket.
Seat Selection
You can choose your seat during online check-in for a fee. If you do not purchase a seat, one will be randomly assigned to you free of charge during the check-in process.
International Check-In Rules
Passports must be valid for at least 6 months. Some destinations require document verification at the airport check-in counter even if you check in online. E-Boarding Passes are available for specific international departures.
Group Check-In
Group bookings of 10 or more passengers in one PNR cannot use mobile check-in. For groups under 10, the app generates individual e-boarding passes that can be downloaded and shared.
Troubleshooting
1. 'System error during check-in' - Often due to connection issues or browser problems; try using the AirAsia MOVE app instead. 2. 'Cannot use mobile check-in' - You may be part of a group booking (10+), an unaccompanied minor, or traveling to a destination requiring document verification at the counter. 3. 'E-Boarding Pass not displaying' - If your phone battery dies or the app glitches, proceed to an AirAsia check-in agent for a printed pass.
Frequently Asked Questions
- Can I use an E-Boarding Pass for international flights?
- Yes, E-Boarding Passes are accepted for international flights departing from Malaysia, Thailand, Indonesia, Singapore, Australia, and Hong Kong.
- Do I need to print my boarding pass if I have an E-Boarding Pass?
- No, you can proceed straight to the gate if you have no checked baggage.
- Can I check in online if I am traveling with an infant?
- You can perform self check-in, but you must verify your documents at the check-in counter before flying.