Avianca Online Check-In Guide (2026)
Avianca online check-in opens 48 hours before departure (24 hours for US/Canada/Puerto Rico flights) and closes 60 minutes before international or 45 minutes before domestic flights. Basic and Light fare passengers must check in online or at a kiosk to avoid airport counter fees.
Check-In Timing
| Airline | Avianca (AV) |
|---|---|
| Check-In Opens | 48 hours before departure, or 24 hours for flights to/from the US, Puerto Rico, and Canada |
| Check-In Closes | 60 minutes before international flights and 45 minutes before domestic flights in Colombia and Ecuador |
| Check-In URL | https://checkinnew.avianca.com/Check-In?lang=En |
| Mobile App | avianca app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Visit avianca.com or open the Avianca app. 2. Enter your booking code and last name. 3. Select passengers and verify travel documents. 4. Choose or purchase your seat and add any extra baggage. 5. Download or print your boarding pass. 6. Arrive at the airport 3 hours before international flights or 2 hours before domestic flights.
Documents Needed
Booking code (PNR), last name, passport for international flights, or identification document for domestic flights. Visas and health declarations may be required depending on the destination.
Seat Selection
Seat selection is available during check-in. If your fare (like Basic) does not include free seat selection, you can purchase it as an additional service. Emergency exit seats have specific age and physical requirements.
International Check-In Rules
Passports are required. For flights to/from the US, Puerto Rico, and Canada, check-in opens 24 hours before departure. Passengers must arrive at the airport 3 hours before international flights. Wrapped baggage is not accepted on international flights departing from Bogotá.
Group Check-In
Group bookings are for 10 or more passengers. Once group tickets are issued, additional services like seat selection must be purchased individually through the Contact Center or at the airport. Online check-in availability may vary for groups.
Troubleshooting
1. 'Error entering information' - Ensure you are using the exact last name and booking code from your confirmation email. 2. 'Time not enabled' - Check-in opens 24 hours before for US/Canada flights, not 48 hours. 3. 'No seat assigned on boarding pass' - You must complete seat assignment at the airport boarding lounge. 4. 'Check-in error message' - Take a screenshot and show it at the airport counter to avoid check-in fees.
Frequently Asked Questions
- When does Avianca online check-in open?
- It opens 48 hours before departure, except for flights to/from the US, Puerto Rico, and Canada, which open 24 hours before.
- Do I have to pay to check in at the airport?
- Yes, if you purchased a Basic or Light fare, checking in at the airport counter incurs an additional fee (e.g., $20-$25 for international flights). Online check-in is free.
- Can I check in online if I have a pet?
- No, passengers traveling with pets or requiring special assistance must check in at the airport counter.