Etihad Airways Online Check-In Guide (2026)
Etihad Airways online check-in opens 30 hours before departure and closes 60 minutes before Economy flights (45 minutes for Business/First). You can check in via etihad.com or the Etihad app using your trip reference and last name.
Check-In Timing
| Airline | Etihad Airways (EY) |
|---|---|
| Check-In Opens | 30 hours before departure |
| Check-In Closes | 60 minutes before departure for Economy, 45 minutes for Business/First class, and 2 hours for US flights |
| Check-In URL | https://www.etihad.com/en-us/manage/check-in |
| Mobile App | Etihad app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Visit etihad.com/manage/check-in or open the Etihad app. 2. Enter your trip reference or ticket number and last name. 3. Upload any required travel documents. 4. Select your preferred seat. 5. Download your boarding pass to your mobile device or print it. 6. Drop your bags at the airport check-in desk.
Documents Needed
Trip reference or ticket number, last name, passport, and any required visas or travel documents for your destination.
Seat Selection
Seat selection is available during online check-in. You can select your preferred seat when checking in online or via the app.
International Check-In Rules
For US flights, arrive at Zayed International Airport at least four hours before your flight and proceed to the US Customs and Border Protection (CBP) Preclearance facility two hours before your flight (90 minutes for Business/First). Visas and travel documents may need to be checked at the airport, which can prevent digital boarding pass issuance.
Group Check-In
Yes, Etihad offers group check-in to make the start of your journey simpler. You can reserve seats so that you sit together as a group. Speak to one of the team in your local Global Sales office for more information.
Troubleshooting
1. 'Boarding pass not available' - May occur if digital passes aren't accepted at your departure airport, you're travelling with a pet, or visa/documents need manual checking at the airport. 2. 'Asked for visa when not needed' - A known technical issue; proceed to the airport check-in desk for assistance. 3. 'Unable to check in online' - Head to the airport check-in desks where staff will assist you.
Frequently Asked Questions
- When can I check in online?
- You can check in online between 30 hours and one hour before your flight.
- Why can't I check in online?
- If you are unable to check in online for any reason, please make your way to the airport as normal and we'll be happy to help you at any of our check-in desks.
- I've checked in online. Why isn't my boarding pass available?
- In some instances, we're unable to issue you with a boarding pass. This may be because digital boarding passes aren't accepted at the airport you're travelling from, you're travelling with a pet, or we need to check your visa or travel documents at the airport.
- I don't need a visa to travel to my destination, but when I check online, I'm asked for one. Can I still check in at the airport?
- Yes, our technical teams are working on fixing the issue. In the meantime, we'll be happy to assist you at the airport.