GOL Airlines Online Check-In Guide (2026)
GOL Airlines online check-in opens 48 hours before departure for most flights (24 hours for US flights) and closes 1 hour before departure. Passengers can check in via the GOL website, mobile app (iOS/Android), or airport kiosks using their locator code, ticket number, or CPF.
Check-In Timing
| Airline | GOL Airlines (G3) |
|---|---|
| Check-In Opens | 48 hours before departure for domestic and international flights, 24 hours before departure for flights to the United States |
| Check-In Closes | 1 hour before departure for most flights (2 hours before departure at the service counter for flights departing from Caracas) |
| Check-In URL | https://www.voegol.com.br/en-us/information/how-to-check-in |
| Mobile App | GOL | Passagens Aéreas (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Access the GOL website or open the GOL app (selfie check-in and WhatsApp check-in are also available). 2. Enter your locator (reservation code), Smiles number, ticket number (e-ticket), or CPF, along with the origin of your flight. 3. Choose the flight you want to check in to. 4. Select the passenger and confirm the data. 5. Choose your seat. 6. Present the digital boarding pass on your cellphone at the boarding gate.
Documents Needed
Locator (reservation code), CPF, Smiles number or ticket number (e-ticket), and a personal photo ID (passport for international flights).
Seat Selection
Yes, seat selection is available during the online check-in process.
International Check-In Rules
For flights to the United States operated by GOL, check-in is available from 24 hours before the flight and closes 1 hour before the flight. For flights departing from Caracas (Venezuela), check-in must be done exclusively at the service counter up to 2 hours before the flight time.
Group Check-In
Families with children can check in together. Babies under 2 years old can be checked in through GOL digital channels. Children and teenagers can also have their check-in anticipated through the website or app. Group bookings can be checked in online, but if there are issues, it's recommended to check in at the airport.
Troubleshooting
1. 'Website broken/English website not working' - A common issue is the English website having errors. Workaround: Go to the Portuguese check-in page (b2c.voegol.com.br/check-in/) and follow the prompts. 2. 'CPF required' - Foreigners might be asked for a CPF (Brazilian ID). Use your passport or ticket number/locator instead if possible. 3. 'Reservation not found/Not in check-in period' - Ensure you are within the 48-hour (domestic/international) or 24-hour (US flights) window. If the first leg is not operated by GOL, you cannot check in via GOL's digital channels.
Frequently Asked Questions
- The app says I'm not being recognized during selfie check-in. What should I do?
- Check that your registration was completed correctly and ensure that there is not too much or too little lighting when capturing the image.
- How do I check in at the airport?
- GOL customers can check in at self-service kiosks or at the airport counter using their reservation code (locator) and a valid ID.
- How do I check in online or on my phone?
- Download the GOL app from the Apple Store or Play Store and follow the steps indicated. Check-in is available from 48 hours to 1 hour before the flight for domestic and international flights.