Hainan Airlines Cancellation Policy (2026)
Hainan Airlines allows passengers to cancel reservations without penalty for 24 hours, provided the reservation is made at least one week prior to flight departure and includes transportation from/to the U.S.
Have a question about Hainan Airlines cancellation policy?
Talk to an ExpertPage updated: August 2026
24-Hour Rule
Yes — free cancellation within 24 hours of booking. Hainan Airlines allows passengers to cancel reservations without penalty for 24 hours, provided the reservation is made at least one week prior to flight departure and includes transportation from/to the U.S.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Non-refundable |
| Main Cabin | Fee applies, varies by route and time of cancellation |
| Premium | Lower fee or free depending on fare rules |
| Business | Generally free or low fee |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Not permitted or high fee depending on route |
| Main Cabin | Fee applies, varies by route and time of change |
| Premium | Lower fee or free depending on fare rules |
| Business | Generally free or low fee, fare difference applies |
Refund Method
Original form of payment
Same-Day Change
Subject to availability and fare rules, fees may apply
No-Show Policy
No-show fees apply, and subsequent segments may be cancelled
If Hainan Airlines Cancels Your Flight
When an airline cancels or significantly changes your flight, U.S. Department of Transportation regulations require the airline to provide a full refund to the original form of payment — including ticket price, taxes, fees, and any paid extras — regardless of fare type.
Under DOT rules, a "significant change" includes: arrival delayed 3+ hours (domestic) or 6+ hours (international), a change in departure or arrival airport, additional connections, or an involuntary downgrade to a lower class of service.
The refund must be issued automatically within 7 business days for credit card purchases or 20 calendar days for other payment methods. Airlines may offer travel credits or vouchers as an alternative, but must inform you of your right to a cash refund. You are not required to accept a voucher.
Source: U.S. Department of Transportation, Aviation Consumer Protection — Refunds (transportation.gov/individuals/aviation-consumer-protection/refunds, last updated November 7, 2025).
How to Cancel
- Log in to your Hainan Airlines account on the official website or app
- Go to 'Manage My Bookings'
- Select the flight you wish to cancel
- Follow the prompts to complete the cancellation and request a refund
Tips
- Cancel at least 24 hours before departure to minimize fees
- Check the specific fare rules for your ticket before cancelling
- If your flight is cancelled by the airline, you are entitled to a full refund
- Keep your booking reference and ticket number handy when contacting customer service
Frequently Asked Questions
- What is Hainan Airlines cancellation policy?
- Hainan Airlines offers free cancellation within 24 hours of booking, plus fare-class-based fees after that window closes. Refund method: Original form of payment.
- Can I cancel a Hainan Airlines flight for free?
- Yes — Hainan Airlines allows passengers to cancel reservations without penalty for 24 hours, provided the reservation is made at least one week prior to flight departure and includes transportation from/to the U.S.
- What is Hainan Airlines cancellation policy after 24 hours?
- Once the 24-hour window expires, fees apply by fare class. Main Cabin: Fee applies, varies by route and time of cancellation. Basic Economy: Non-refundable. Premium: Lower fee or free depending on fare rules.
- What is Hainan Airlines's change fee?
- Main Cabin: Fee applies, varies by route and time of change. Basic Economy: Not permitted or high fee depending on route.
- How do I get a refund from Hainan Airlines?
- Original form of payment
- What happens if I no-show on Hainan Airlines?
- No-show fees apply, and subsequent segments may be cancelled