Japan Airlines Online Check-In Guide (2026)
Japan Airlines online check-in opens 24 hours and closes 1 hour before departure. You can check in via the JAL website or app, but mobile boarding passes are not accepted at all airports.
Check-In Timing
| Airline | Japan Airlines (JL) |
|---|---|
| Check-In Opens | 24 hours before departure |
| Check-In Closes | 1 hour before departure |
| Check-In URL | https://www.jal.co.jp/jp/en/inter/boarding/online-checkin/ |
| Mobile App | JAL app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Visit jal.co.jp or open the JAL app and select 'Check-in now'. 2. Enter your reservation number or e-ticket number, departure date, name, and flight number. 3. Select the passengers to check in and enter contact information. 4. Enter required travel document information (passport, visa, etc.). 5. Select or confirm your seat assignment. 6. Choose how to receive your boarding pass (email, download/print, or mobile wallet).
Documents Needed
e-ticket itinerary/receipt, passport, and visa/e-visa if required for the destination country. For US-bound flights, country of residence and address of stay are also mandatory.
Seat Selection
Seat selection is available for free during booking and online check-in, though availability depends on fare type and booking class. Paid Advance Seat Selection is available for extra legroom seats in Economy Class.
International Check-In Rules
Passport and visa information must be registered during online check-in. For smartphone/tablet users, documents can be scanned. If registered manually, additional verification may be required at the airport. Online check-in may not be available at some airports due to local regulations.
Group Check-In
You can select multiple passengers for online check-in. If your companion is booked under a separate reservation, you can add them by clicking 'Check-in passengers from another booking' and verifying their details.
Troubleshooting
1. 'Unable to check in online' - Ensure you meet eligibility criteria (not a charter flight, within 24-1 hours). Check that you entered only half-width alphanumeric characters with no unnecessary spaces. 2. 'Error message or blank screen' - Clear browser cache and cookies, update the app, or check the list of major errors on the JAL website. 3. 'Cannot select a seat' - The range of selectable seats depends on fare type and booking class. Check again 72 hours or 24 hours before departure when more seats may become available.