Japan Airlines Online Check-In Guide (2026)
Japan Airlines online check-in opens 24 hours and closes 1 hour before departure. You can check in via the JAL website or app, but mobile boarding passes are not accepted at all airports.
Check-In Timing
| Airline | Japan Airlines (JL) |
|---|---|
| Check-In Opens | 24 hours before departure |
| Check-In Closes | 1 hour before departure |
| Check-In URL | https://www.jal.co.jp/jp/en/inter/boarding/online-checkin/ |
| Mobile App | JAL app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Visit jal.co.jp or open the JAL app and select 'Check-in now'. 2. Enter your reservation number or e-ticket number, departure date, name, and flight number. 3. Select the passengers to check in and enter contact information. 4. Enter required travel document information (passport, visa, etc.). 5. Select or confirm your seat assignment. 6. Choose how to receive your boarding pass (email, download/print, or mobile wallet).
Documents Needed
e-ticket itinerary/receipt, passport, and visa/e-visa if required for the destination country. For US-bound flights, country of residence and address of stay are also mandatory.
Seat Selection
Seat selection is available for free during booking and online check-in, though availability depends on fare type and booking class. Paid Advance Seat Selection is available for extra legroom seats in Economy Class.
International Check-In Rules
Passport and visa information must be registered during online check-in. For smartphone/tablet users, documents can be scanned. If registered manually, additional verification may be required at the airport. Online check-in may not be available at some airports due to local regulations.
Group Check-In
You can select multiple passengers for online check-in. If your companion is booked under a separate reservation, you can add them by clicking 'Check-in passengers from another booking' and verifying their details.
Troubleshooting
1. 'Unable to check in online' - Ensure you meet eligibility criteria (not a charter flight, within 24-1 hours). Check that you entered only half-width alphanumeric characters with no unnecessary spaces. 2. 'Error message or blank screen' - Clear browser cache and cookies, update the app, or check the list of major errors on the JAL website. 3. 'Cannot select a seat' - The range of selectable seats depends on fare type and booking class. Check again 72 hours or 24 hours before departure when more seats may become available.
Frequently Asked Questions
- Can I use my mobile boarding pass at any airport?
- No, mobile boarding passes are not available at all departure airports. If your departure airport does not use them, you must pick up a printed boarding pass at the check-in counter.
- If one member of our family cancels their travel, can I still check in online for the rest?
- Yes, you can select the remaining passengers for online check-in. If all passengers already checked in, you must cancel the online check-in for the passenger who is canceling their trip first.
- Can I change my seat after completing online check-in?
- Yes, seat changes are possible up to one hour before departure on the JAL website.
- What should I do if I get an error during online check-in?
- Depending on the information entered and travel document status, online check-in may not be available. If you cannot resolve it, you must complete check-in at the airport counter on the day of your flight.