Japan Airlines Online Check-In (2026)
Japan Airlines online check-in opens 24 hours and closes 1 hour before departure. You can check in via the JAL website or app, but mobile boarding passes are not accepted at all airports.
Page updated: August 2026
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Call to Check for a Last-Minute UpgradeCheck-In Timing
| Airline | Japan Airlines (JL) |
|---|---|
| Check-In Opens | 24 hours before departure |
| Check-In Closes | 1 hour before departure |
| Check-In URL | https://www.jal.co.jp/jp/en/inter/boarding/online-checkin/ |
| Mobile App | JAL app (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
- Visit jal.co.jp or open the JAL app and select 'Check-in now'
- Enter your reservation number or e-ticket number, departure date, name, and flight number
- Select the passengers to check in and enter contact information
- Enter required travel document information (passport, visa, etc.)
- Select or confirm your seat assignment
- Choose how to receive your boarding pass (email, download/print, or mobile wallet)
Documents Needed
e-ticket itinerary/receipt, passport, and visa/e-visa if required for the destination country. For US-bound flights, country of residence and address of stay are also mandatory.
Seat Selection
Seat selection is available for free during booking and online check-in, though availability depends on fare type and booking class. Paid Advance Seat Selection is available for extra legroom seats in Economy Class.
International Check-In Rules
Passport and visa information must be registered during online check-in. For smartphone/tablet users, documents can be scanned. If registered manually, additional verification may be required at the airport. Online check-in may not be available at some airports due to local regulations.
Group Check-In
You can select multiple passengers for online check-in. If your companion is booked under a separate reservation, you can add them by clicking 'Check-in passengers from another booking' and verifying their details.
Troubleshooting
1. 'Unable to check in online' - Ensure you meet eligibility criteria (not a charter flight, within 24-1 hours). Check that you entered only half-width alphanumeric characters with no unnecessary spaces. 2. 'Error message or blank screen' - Clear browser cache and cookies, update the app, or check the list of major errors on the JAL website. 3. 'Cannot select a seat' - The range of selectable seats depends on fare type and booking class. Check again 72 hours or 24 hours before departure when more seats may become available.
Frequently Asked Questions
- Can I use my mobile boarding pass at any airport?
- No, mobile boarding passes are not available at all departure airports. If your departure airport does not use them, you must pick up a printed boarding pass at the check-in counter.
- If one member of our family cancels their travel, can I still check in online for the rest?
- Yes, you can select the remaining passengers for online check-in. If all passengers already checked in, you must cancel the online check-in for the passenger who is canceling their trip first.
- Can I change my seat after completing online check-in?
- Yes, seat changes are possible up to one hour before departure on the JAL website.
- What should I do if I get an error during online check-in?
- Depending on the information entered and travel document status, online check-in may not be available. If you cannot resolve it, you must complete check-in at the airport counter on the day of your flight.