Jetstar Online Check-In Guide (2026)
Jetstar online check-in opens 48 hours before departure and closes 40 minutes before domestic flights and 2 hours before international flights. You can check in via the Jetstar app or website, and use mobile boarding passes for most flights, though domestic flights departing from international terminals require counter check-in.
Check-In Timing
| Airline | Jetstar (JQ) |
|---|---|
| Check-In Opens | 48 hours before departure |
| Check-In Closes | 40 minutes before domestic flights, 2 hours before international flights |
| Check-In URL | https://booking.jetstar.com/mmb/#/login?culture=en-au |
| Mobile App | Jetstar App (iOS, Android) |
| Mobile Boarding Pass | Yes |
| Airport Kiosk | Yes |
Step-by-Step Check-In Guide
1. Visit jetstar.com or open the Jetstar app. 2. Enter your booking reference and email/surname. 3. Enter passport details if flying internationally (or use the app's passport scanning feature). 4. Select or confirm your seats and add any extras like baggage. 5. Confirm health and dangerous goods requirements. 6. Download your mobile boarding pass or print it.
Documents Needed
Booking reference, email address or surname used for booking, and passport for international flights.
Seat Selection
Standard seat selection is an optional extra for Starter fares, while other fares include different seat options. Fees apply for extra legroom, upfront, and standard seats. If not selected, seats are randomly assigned at check-in for free.
International Check-In Rules
Passport details are required. The Jetstar app offers mobile passport scanning for most international routes. If eligible for 'Straight to Gate' with no checked bags or visa requirements, you can skip the check-in counter. Mobile passport scanning is not available for flights to/from Vietnam or departing from Fiji, Vanuatu, and the Philippines.
Group Check-In
Families can select seats together for a fee during booking or check-in. If seats are not selected, they are randomly assigned at check-in for free, but Jetstar attempts to seat families together and ensures young children are seated with a parent or guardian.
Troubleshooting
1. 'Can't check in online for domestic flight' - Check if your domestic flight departs from an international terminal, which requires airport check-in. 2. 'App check-in failed for international flight' - Mobile passport scanning is not available for flights to/from Vietnam or departing from Fiji, Vanuatu, and the Philippines. 3. 'Can't reprint boarding pass at kiosk in Japan' - On all flights departing from Japan, if you already checked in and selected your boarding pass, you cannot reprint it at a kiosk and must see a staff member.