What is Viva Aerobus cancellation policy?

Viva Aerobus cancellation policy allows free cancellation within 24 hours of booking. Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.. After 24 hours: Main Cabin — switch fare: non-refundable. only tua refundable. can change instead of cancel.. Basic Economy — zero fare: non-refundable. only tua refundable up to 30 days after unused flight..

Can I cancel a Viva Aerobus flight for free?

Yes — Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable. Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.

What is Viva Aerobus's change fee?

Main Cabin: Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.. Basic Economy: Zero fare: no changes allowed. Ticket value forfeited..

Viva Aerobus Cancellation Policy (2026)

Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.

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24-Hour Rule

Yes — free cancellation within 24 hours of booking. Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.

Cancellation Fees

Fare Class	Fee
Basic Economy	Zero fare: non-refundable. Only TUA refundable up to 30 days after unused flight.
Main Cabin	Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.
Premium	Smart fare: non-refundable. Only TUA refundable. Unlimited changes available instead.
Business	N/A

Change Fees

Fare Class	Fee
Basic Economy	Zero fare: no changes allowed. Ticket value forfeited.
Main Cabin	Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.
Premium	Smart fare: unlimited free flight changes. Fare difference applies if new fare is higher.
Business	N/A (Viva Aerobus does not offer business class)

Refund Method

TUA (airport tax) refund only, requested up to 30 calendar days after unused flight date. Optional 'Refundable Fare' add-on allows full refund if cancelled 24+ hours before departure.

Same-Day Change

Changes can be made up to 4 hours before departure (Switch/Smart fares only).

No-Show Policy

No compensation, refunds, or changes for missed flights. Ticket value forfeited.

How to Cancel

vivaaerobus.com → My booking
Viva Aerobus app
Viva Aerobus call centre
At airport counter (limited)

Tips

Buy the optional 'Refundable Fare' add-on at booking if your plans are uncertain
Switch fare gives 3 free changes — better than cancelling
Smart fare gives unlimited changes — best for flexible travellers
TUA refund must be requested within 30 days of the unused flight date

Frequently Asked Questions

What is Viva Aerobus cancellation policy?: Viva Aerobus cancellation policy allows free cancellation within 24 hours of booking. Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.. After 24 hours: Main Cabin — switch fare: non-refundable. only tua refundable. can change instead of cancel.. Basic Economy — zero fare: non-refundable. only tua refundable up to 30 days after unused flight..
Can I cancel a Viva Aerobus flight for free?: Yes — Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable. Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.
What is Viva Aerobus's change fee?: Main Cabin: Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.. Basic Economy: Zero fare: no changes allowed. Ticket value forfeited..
How do I get a refund from Viva Aerobus?: TUA (airport tax) refund only, requested up to 30 calendar days after unused flight date. Optional 'Refundable Fare' add-on allows full refund if cancelled 24+ hours before departure.
What happens if I no-show on Viva Aerobus?: No compensation, refunds, or changes for missed flights. Ticket value forfeited.