What is Viva Aerobus cancellation policy after 24 hours?

Once the 24-hour window expires, fees apply by fare class. Main Cabin: Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.. Basic Economy: Zero fare: non-refundable. Only TUA refundable up to 30 days after unused flight.. Premium: Smart fare: non-refundable. Only TUA refundable. Unlimited changes available instead..

What is Viva Aerobus's change fee?

Main Cabin: Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.. Basic Economy: Zero fare: no changes allowed. Ticket value forfeited..

Viva Aerobus Cancellation Policy: TUA Refunds & Change Fees

Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.

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Page updated: August 2026

24-Hour Rule

Yes — free cancellation within 24 hours of booking. Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.

Cancellation Fees

Fare Class	Fee
Basic Economy	Zero fare: non-refundable. Only TUA refundable up to 30 days after unused flight.
Main Cabin	Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.
Premium	Smart fare: non-refundable. Only TUA refundable. Unlimited changes available instead.
Business	N/A

Change Fees

Fare Class	Fee
Basic Economy	Zero fare: no changes allowed. Ticket value forfeited.
Main Cabin	Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.
Premium	Smart fare: unlimited free flight changes. Fare difference applies if new fare is higher.
Business	N/A (Viva Aerobus does not offer business class)

Refund Method

TUA (airport tax) refund only, requested up to 30 calendar days after unused flight date. Optional 'Refundable Fare' add-on allows full refund if cancelled 24+ hours before departure.

Same-Day Change

Changes can be made up to 4 hours before departure (Switch/Smart fares only).

No-Show Policy

No compensation, refunds, or changes for missed flights. Ticket value forfeited.

If Viva Aerobus Cancels Your Flight

When an airline cancels or significantly changes your flight, U.S. Department of Transportation regulations require the airline to provide a full refund to the original form of payment — including ticket price, taxes, fees, and any paid extras — regardless of fare type.

Under DOT rules, a "significant change" includes: arrival delayed 3+ hours (domestic) or 6+ hours (international), a change in departure or arrival airport, additional connections, or an involuntary downgrade to a lower class of service.

The refund must be issued automatically within 7 business days for credit card purchases or 20 calendar days for other payment methods. Airlines may offer travel credits or vouchers as an alternative, but must inform you of your right to a cash refund. You are not required to accept a voucher.

Source: U.S. Department of Transportation, Aviation Consumer Protection — Refunds (transportation.gov/individuals/aviation-consumer-protection/refunds, last updated November 7, 2025).

How to Cancel

vivaaerobus.com → My booking
Viva Aerobus app
Viva Aerobus call centre
At airport counter (limited)

Tips

Buy the optional 'Refundable Fare' add-on at booking if your plans are uncertain
Switch fare gives 3 free changes — better than cancelling
Smart fare gives unlimited changes — best for flexible travellers
TUA refund must be requested within 30 days of the unused flight date

Frequently Asked Questions

What is Viva Aerobus cancellation policy?: Viva Aerobus offers free cancellation within 24 hours of booking, plus fare-class-based fees after that window closes. Refund method: TUA (airport tax) refund only, requested up to 30 calendar days after unused flight date. Optional 'Refundable Fare' add-on allows full refund if cancelled 24+ hours before departure.
Can I cancel a Viva Aerobus flight for free?: Yes — Full refund if cancelled within 24 hours of purchase. After 24 hours, only TUA (airport tax) is refundable.
What is Viva Aerobus cancellation policy after 24 hours?: Once the 24-hour window expires, fees apply by fare class. Main Cabin: Switch fare: non-refundable. Only TUA refundable. Can change instead of cancel.. Basic Economy: Zero fare: non-refundable. Only TUA refundable up to 30 days after unused flight.. Premium: Smart fare: non-refundable. Only TUA refundable. Unlimited changes available instead..
What is Viva Aerobus's change fee?: Main Cabin: Switch fare: up to 3 free flight changes (time, date, or route). Fare difference applies if new fare is higher.. Basic Economy: Zero fare: no changes allowed. Ticket value forfeited..
How do I get a refund from Viva Aerobus?: TUA (airport tax) refund only, requested up to 30 calendar days after unused flight date. Optional 'Refundable Fare' add-on allows full refund if cancelled 24+ hours before departure.
What happens if I no-show on Viva Aerobus?: No compensation, refunds, or changes for missed flights. Ticket value forfeited.