Aeromexico Cancellation Policy (2026)
Full refunds within 24 hours of booking for reservations made one week or more prior to departure.
Have a question about Aeromexico cancellation policy?
Talk to an ExpertPage updated: August 2026
24-Hour Rule
Yes — free cancellation within 24 hours of booking. Full refunds within 24 hours of booking for reservations made one week or more prior to departure.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Not permitted |
| Main Cabin | Permitted with a fee or AM Vuela Flex |
| Premium | Permitted with a fee or AM Vuela Flex |
| Business | Permitted without fee depending on fare rules |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Not permitted |
| Main Cabin | Permitted with a fee or AM Vuela Flex |
| Premium | Permitted with a fee or AM Vuela Flex |
| Business | Permitted without fee depending on fare rules |
Refund Method
Electronic voucher or original payment method
Same-Day Change
Available for a fee depending on fare class
No-Show Policy
Ticket value may be forfeited if not cancelled before departure
If Aeromexico Cancels Your Flight
When an airline cancels or significantly changes your flight, U.S. Department of Transportation regulations require the airline to provide a full refund to the original form of payment — including ticket price, taxes, fees, and any paid extras — regardless of fare type.
Under DOT rules, a "significant change" includes: arrival delayed 3+ hours (domestic) or 6+ hours (international), a change in departure or arrival airport, additional connections, or an involuntary downgrade to a lower class of service.
The refund must be issued automatically within 7 business days for credit card purchases or 20 calendar days for other payment methods. Airlines may offer travel credits or vouchers as an alternative, but must inform you of your right to a cash refund. You are not required to accept a voucher.
Source: U.S. Department of Transportation, Aviation Consumer Protection — Refunds (transportation.gov/individuals/aviation-consumer-protection/refunds, last updated November 7, 2025).
How to Cancel
- Log in to 'My Trips' on Aeromexico website
- Select the flight you wish to cancel
- Follow the prompts to cancel and review refund options
- Confirm cancellation and receive email confirmation
Tips
- Cancel within 24 hours of booking for a full refund if booked 7+ days in advance.
- Basic fares do not allow changes or cancellations.
- Consider purchasing AM Vuela Flex for more flexibility.
- Keep your booking reference handy when calling customer service.
Frequently Asked Questions
- What is Aeromexico cancellation policy?
- Aeromexico offers free cancellation within 24 hours of booking, plus fare-class-based fees after that window closes. Refund method: Electronic voucher or original payment method.
- Can I cancel a Aeromexico flight for free?
- Yes — Full refunds within 24 hours of booking for reservations made one week or more prior to departure.
- What is Aeromexico cancellation policy after 24 hours?
- Once the 24-hour window expires, fees apply by fare class. Main Cabin: Permitted with a fee or AM Vuela Flex. Basic Economy: Not permitted. Premium: Permitted with a fee or AM Vuela Flex.
- What is Aeromexico's change fee?
- Main Cabin: Permitted with a fee or AM Vuela Flex. Basic Economy: Not permitted.
- How do I get a refund from Aeromexico?
- Electronic voucher or original payment method
- What happens if I no-show on Aeromexico?
- Ticket value may be forfeited if not cancelled before departure