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Air New Zealand Cancellation & Change Policy (2026)

Last updated: May 1, 2026

Quick Answer

Air New Zealand offers free cancellation within 24 hours of booking. After that, Main Cabin and above: fully refundable for 'flexirefund' fares; non-refundable for 'flexitime'.. Basic Economy: non-refundable for 'seat' and 'seat+bag' fares..

24-Hour Free Cancellation

For flights to/from the United States, you can cancel within 24 hours of booking for a full refund without penalty, provided the booking was made at least one week prior to departure.

Change Fees by Fare Class

Fare ClassChange Fee
basic EconomyNot permitted on 'Seat' or 'Seat+Bag' fares unless upgrading.
main CabinPermitted on 'Flexi' fares with no change fee (fare difference applies).
premiumPermitted with no change fee (fare difference applies).
businessPermitted with no change fee (fare difference applies).

Cancellation Fees & Refund Type

Fare ClassCancellation Policy
basic EconomyNon-refundable for 'Seat' and 'Seat+Bag' fares.
main CabinFully refundable for 'FlexiRefund' fares; non-refundable for 'FlexiTime'.
premiumRefundable with a potential fee depending on the specific fare rules.
businessFully refundable for most Business Premier fares.

How Refunds Work

Refunds are issued to the original form of payment or as Airpoints Dollars if applicable.

Same-Day Flight Change

Available on domestic 'FlexiTime' and 'FlexiRefund' fares at no extra cost.

No-Show Policy

If you fail to show up for your flight, the ticket value is generally forfeited unless holding a fully flexible fare.

How to Cancel Your Air New Zealand Flight

  1. 1Log in to your Air New Zealand account or access 'Manage Booking'.
  2. 2Enter your booking reference and family name.
  3. 3Select the flight you wish to cancel.
  4. 4Review any applicable fees or refund amounts and confirm the cancellation.

Expert Tips

💡 Consider purchasing 'FlexiRefund' fares if your travel plans are uncertain.

💡 Use the Air NZ app to easily manage your bookings on the go.

💡 If your flight is cancelled by the airline, you are entitled to a full refund or rebooking.

💡 Check if your travel insurance covers cancellation fees for non-refundable tickets.

Frequently Asked Questions

Can I cancel a Air New Zealand flight for free?▼
Yes — For flights to/from the United States, you can cancel within 24 hours of booking for a full refund without penalty, provided the booking was made at least one week prior to departure. Fully refundable for 'FlexiRefund' fares; non-refundable for 'FlexiTime'.
What is Air New Zealand's change fee?▼
Main Cabin: Permitted on 'Flexi' fares with no change fee (fare difference applies).. Basic Economy: Not permitted on 'Seat' or 'Seat+Bag' fares unless upgrading..
How do I get a refund from Air New Zealand?▼
Refunds are issued to the original form of payment or as Airpoints Dollars if applicable.
What happens if I no-show on Air New Zealand?▼
If you fail to show up for your flight, the ticket value is generally forfeited unless holding a fully flexible fare.

More Air New Zealand Guides

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Fees, sizes & limits
Online Check-In
Step-by-step guide
Seat Selection
Fees & best seats
Carry-On Rules
Size limits & weight
Pet Policy
Fees & requirements
All Baggage Fees
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