AirAsia Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel
AirAsia does not have a standard 24-hour cancellation policy for most flights, except for flights to/from the US or where local laws mandate it.
24-Hour Rule
Limited 24-hour cancellation. AirAsia does not have a standard 24-hour cancellation policy for most flights, except for flights to/from the US or where local laws mandate it.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Low Fare: Non-refundable. Only airport taxes are refundable. |
| Main Cabin | Value Pack: Non-refundable. Only airport taxes are refundable. |
| Premium | Premium Flex: Non-refundable. Only airport taxes are refundable. |
| Business | Premium Flatbed: Non-refundable. Only airport taxes are refundable. |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Low Fare: High change fee applies plus fare difference. |
| Main Cabin | Value Pack: Change fee applies plus fare difference. |
| Premium | Premium Flex: Up to 2 flight date/time changes allowed without change fee, subject to fare difference. |
| Business | Premium Flatbed: Unlimited flight date/time changes allowed without change fee, subject to fare difference. |
Refund Method
Refunds for airport taxes or eligible cancellations are typically issued to the original form of payment or as a credit account.
Same-Day Change
Not permitted unless holding a Premium Flex or Premium Flatbed ticket, subject to availability and fare difference.
No-Show Policy
If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.
How to Cancel
- Log in to your AirAsia MOVE account.
- Go to 'Purchases' or 'Manage Booking'.
- Select the flight you wish to cancel.
- Follow the prompts to cancel and request a refund for airport taxes if applicable.
Tips
- Consider purchasing the 'Easy Cancel' add-on during booking for more flexibility.
- Airport tax refunds must be requested within 6 months after the departure date and are subject to a processing fee.
- If AirAsia cancels or reschedules your flight, you may be entitled to a full refund or credit account.
Frequently Asked Questions
- What is AirAsia cancellation policy?
- AirAsia cancellation policy allows free cancellation within 24 hours of booking. After 24 hours: Main Cabin — value pack: non-refundable. only airport taxes are refundable.. Basic Economy — low fare: non-refundable. only airport taxes are refundable..
- Can I cancel a AirAsia flight for free?
- It depends on your fare type. Value Pack: Non-refundable. Only airport taxes are refundable.
- What is AirAsia's change fee?
- Main Cabin: Value Pack: Change fee applies plus fare difference.. Basic Economy: Low Fare: High change fee applies plus fare difference..
- How do I get a refund from AirAsia?
- Refunds for airport taxes or eligible cancellations are typically issued to the original form of payment or as a credit account.
- What happens if I no-show on AirAsia?
- If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.