AirAsia Cancellation & Change Policy (2026)

24-Hour Rule

Limited 24-hour cancellation. AirAsia does not have a standard 24-hour cancellation policy for most flights, except for flights to/from the US or where local laws mandate it.

Cancellation Fees

Change Fees

Refund Method

Refunds for airport taxes or eligible cancellations are typically issued to the original form of payment or as a credit account.

Same-Day Change

Not permitted unless holding a Premium Flex or Premium Flatbed ticket, subject to availability and fare difference.

No-Show Policy

If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.

If AirAsia Cancels Your Flight

When an airline cancels or significantly changes your flight, U.S. Department of Transportation regulations require the airline to provide a full refund to the original form of payment — including ticket price, taxes, fees, and any paid extras — regardless of fare type.

Under DOT rules, a "significant change" includes: arrival delayed 3+ hours (domestic) or 6+ hours (international), a change in departure or arrival airport, additional connections, or an involuntary downgrade to a lower class of service.

The refund must be issued automatically within 7 business days for credit card purchases or 20 calendar days for other payment methods. Airlines may offer travel credits or vouchers as an alternative, but must inform you of your right to a cash refund. You are not required to accept a voucher.

Source: U.S. Department of Transportation, Aviation Consumer Protection — Refunds (transportation.gov/individuals/aviation-consumer-protection/refunds, last updated November 7, 2025).

How to Cancel

1. Log in to your AirAsia MOVE account.
2. Go to 'Purchases' or 'Manage Booking'.
3. Select the flight you wish to cancel.
4. Follow the prompts to cancel and request a refund for airport taxes if applicable.

Tips

• Consider purchasing the 'Easy Cancel' add-on during booking for more flexibility.
• Airport tax refunds must be requested within 6 months after the departure date and are subject to a processing fee.
• If AirAsia cancels or reschedules your flight, you may be entitled to a full refund or credit account.

Frequently Asked Questions

What is AirAsia cancellation policy?

AirAsia does not offer a 24-hour free cancellation window. All cancellations are subject to fare-class-based fees from the moment of booking. Refund method: Refunds for airport taxes or eligible cancellations are typically issued to the original form of payment or as a credit account.

Can I cancel a AirAsia flight for free?

No — AirAsia does not provide a free cancellation period. AirAsia does not have a standard 24-hour cancellation policy for most flights, except for flights to/from the US or where local laws mandate it.

What is AirAsia cancellation fee?

Fees vary by fare class. Basic Economy: Low Fare: Non-refundable. Only airport taxes are refundable.. Main Cabin: Value Pack: Non-refundable. Only airport taxes are refundable.. Premium: Premium Flex: Non-refundable. Only airport taxes are refundable..

What is AirAsia's change fee?

Main Cabin: Value Pack: Change fee applies plus fare difference.. Basic Economy: Low Fare: High change fee applies plus fare difference..

How do I get a refund from AirAsia?

Refunds for airport taxes or eligible cancellations are typically issued to the original form of payment or as a credit account.

What happens if I no-show on AirAsia?

If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.