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Avianca Cancellation & Change Policy (2026)

Last updated: May 1, 2026

Quick Answer

Avianca offers free cancellation within 24 hours of booking. After that, Main Cabin and above: cancellations permitted with a fee, balance provided as travel credit.. Basic Economy: tickets are non-refundable..

24-Hour Free Cancellation

For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.

Change Fees by Fare Class

Fare ClassChange Fee
basic EconomyNot permitted or subject to high fees depending on route (Basic fare).
main CabinPermitted with a fee plus fare difference (Classic fare).
premiumChanges permitted without a fee, only fare difference applies (Flex fare).
businessChanges permitted without a fee, only fare difference applies.

Cancellation Fees & Refund Type

Fare ClassCancellation Policy
basic EconomyTickets are non-refundable.
main CabinCancellations permitted with a fee, balance provided as travel credit.
premiumCancellations permitted, often fully refundable or lower fee.
businessFully refundable or minimal fee depending on specific route rules.

How Refunds Work

Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.

Same-Day Flight Change

Available for a fee on certain fares; Flex and Business may include same-day changes.

No-Show Policy

If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.

How to Cancel Your Avianca Flight

  1. 1Log in to your Avianca account or go to 'Manage your booking' on Avianca.com.
  2. 2Enter your reservation code and last name.
  3. 3Select the flight you wish to cancel.
  4. 4Review any applicable fees and confirm the cancellation to receive your refund or travel credit.

Expert Tips

💡 Always check the specific fare family (Basic, Classic, Flex, Business) rules before booking.

💡 If flying to/from the US, take advantage of the 24-hour cancellation rule if your plans change immediately.

💡 Consider purchasing a Flex fare if your travel plans are uncertain.

💡 Keep your reservation code handy when contacting customer service.

Frequently Asked Questions

Can I cancel a Avianca flight for free?▼
Yes — For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure. Cancellations permitted with a fee, balance provided as travel credit.
What is Avianca's change fee?▼
Main Cabin: Permitted with a fee plus fare difference (Classic fare).. Basic Economy: Not permitted or subject to high fees depending on route (Basic fare)..
How do I get a refund from Avianca?▼
Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.
What happens if I no-show on Avianca?▼
If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.

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Fees & requirements
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