Avianca Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel
For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.
24-Hour Rule
Yes — free cancellation within 24 hours of booking. For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Tickets are non-refundable. |
| Main Cabin | Cancellations permitted with a fee, balance provided as travel credit. |
| Premium | Cancellations permitted, often fully refundable or lower fee. |
| Business | Fully refundable or minimal fee depending on specific route rules. |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Not permitted or subject to high fees depending on route (Basic fare). |
| Main Cabin | Permitted with a fee plus fare difference (Classic fare). |
| Premium | Changes permitted without a fee, only fare difference applies (Flex fare). |
| Business | Changes permitted without a fee, only fare difference applies. |
Refund Method
Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.
Same-Day Change
Available for a fee on certain fares; Flex and Business may include same-day changes.
No-Show Policy
If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.
How to Cancel
- Log in to your Avianca account or go to 'Manage your booking' on Avianca.com.
- Enter your reservation code and last name.
- Select the flight you wish to cancel.
- Review any applicable fees and confirm the cancellation to receive your refund or travel credit.
Tips
- Always check the specific fare family (Basic, Classic, Flex, Business) rules before booking.
- If flying to/from the US, take advantage of the 24-hour cancellation rule if your plans change immediately.
- Consider purchasing a Flex fare if your travel plans are uncertain.
- Keep your reservation code handy when contacting customer service.
Frequently Asked Questions
- What is Avianca cancellation policy?
- Avianca cancellation policy allows free cancellation within 24 hours of booking (must be booked 7+ days before departure for US flights). After 24 hours: Main Cabin — cancellations permitted with a fee, balance provided as travel credit.. Basic Economy — tickets are non-refundable..
- Can I cancel a Avianca flight for free?
- Yes — For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure. Cancellations permitted with a fee, balance provided as travel credit.
- What is Avianca's change fee?
- Main Cabin: Permitted with a fee plus fare difference (Classic fare).. Basic Economy: Not permitted or subject to high fees depending on route (Basic fare)..
- How do I get a refund from Avianca?
- Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.
- What happens if I no-show on Avianca?
- If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.