What is Avianca cancellation policy?

Avianca offers free cancellation within 24 hours of booking, plus fare-class-based fees after that window closes. Refund method: Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.

What is Avianca cancellation policy after 24 hours?

Once the 24-hour window expires, fees apply by fare class. Main Cabin: Cancellations permitted with a fee, balance provided as travel credit.. Basic Economy: Tickets are non-refundable.. Premium: Cancellations permitted, often fully refundable or lower fee..

What is Avianca's change fee?

Main Cabin: Permitted with a fee plus fare difference (Classic fare).. Basic Economy: Not permitted or subject to high fees depending on route (Basic fare)..

Avianca Cancellation Policy (2026)

For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.

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Page updated: August 2026

24-Hour Rule

Yes — free cancellation within 24 hours of booking. For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.

Cancellation Fees

Fare Class	Fee
Basic Economy	Tickets are non-refundable.
Main Cabin	Cancellations permitted with a fee, balance provided as travel credit.
Premium	Cancellations permitted, often fully refundable or lower fee.
Business	Fully refundable or minimal fee depending on specific route rules.

Change Fees

Fare Class	Fee
Basic Economy	Not permitted or subject to high fees depending on route (Basic fare).
Main Cabin	Permitted with a fee plus fare difference (Classic fare).
Premium	Changes permitted without a fee, only fare difference applies (Flex fare).
Business	Changes permitted without a fee, only fare difference applies.

Refund Method

Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.

Same-Day Change

Available for a fee on certain fares; Flex and Business may include same-day changes.

No-Show Policy

If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.

If Avianca Cancels Your Flight

When an airline cancels or significantly changes your flight, U.S. Department of Transportation regulations require the airline to provide a full refund to the original form of payment — including ticket price, taxes, fees, and any paid extras — regardless of fare type.

Under DOT rules, a "significant change" includes: arrival delayed 3+ hours (domestic) or 6+ hours (international), a change in departure or arrival airport, additional connections, or an involuntary downgrade to a lower class of service.

The refund must be issued automatically within 7 business days for credit card purchases or 20 calendar days for other payment methods. Airlines may offer travel credits or vouchers as an alternative, but must inform you of your right to a cash refund. You are not required to accept a voucher.

Source: U.S. Department of Transportation, Aviation Consumer Protection — Refunds (transportation.gov/individuals/aviation-consumer-protection/refunds, last updated November 7, 2025).

How to Cancel

Log in to your Avianca account or go to 'Manage your booking' on Avianca.com.
Enter your reservation code and last name.
Select the flight you wish to cancel.
Review any applicable fees and confirm the cancellation to receive your refund or travel credit.

Tips

Always check the specific fare family (Basic, Classic, Flex, Business) rules before booking.
If flying to/from the US, take advantage of the 24-hour cancellation rule if your plans change immediately.
Consider purchasing a Flex fare if your travel plans are uncertain.
Keep your reservation code handy when contacting customer service.

Frequently Asked Questions

What is Avianca cancellation policy?: Avianca offers free cancellation within 24 hours of booking, plus fare-class-based fees after that window closes. Refund method: Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.
Can I cancel a Avianca flight for free?: Yes — For flights to or from the United States, you can cancel within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure.
What is Avianca cancellation policy after 24 hours?: Once the 24-hour window expires, fees apply by fare class. Main Cabin: Cancellations permitted with a fee, balance provided as travel credit.. Basic Economy: Tickets are non-refundable.. Premium: Cancellations permitted, often fully refundable or lower fee..
What is Avianca's change fee?: Main Cabin: Permitted with a fee plus fare difference (Classic fare).. Basic Economy: Not permitted or subject to high fees depending on route (Basic fare)..
How do I get a refund from Avianca?: Refunds are typically issued to the original form of payment or as an Avianca UATP card/travel voucher depending on the fare rules.
What happens if I no-show on Avianca?: If you do not show up for your flight, the ticket value is generally lost unless you have a flexible fare that allows post-departure changes for a fee.