GOL Airlines Cancellation & Change Policy (2026)
Last updated: May 12, 2026
Quick Answer
GOL Airlines offers free cancellation within 24 hours of booking. After that, Main Cabin and above: refunds not allowed for classic fares.. Basic Economy: refunds not allowed for basic and light fares..
24-Hour Free Cancellation
Airline tickets may be fully canceled and refunded at no cost if the request is made within 24 hours of receiving the purchase confirmation and the ticket was purchased at least 7 days before the scheduled departure date.
Change Fees by Fare Class
| Fare Class | Change Fee |
|---|---|
| basic Economy | Changes not allowed or subject to high fees depending on specific fare rules. |
| main Cabin | Changes allowed with a fee for Light and Classic fares. |
| premium | Changes allowed with no fee for Flex and Premium Economy fares. |
| business | Changes allowed with no fee for INSIGNIA Business Flex fares. |
Cancellation Fees & Refund Type
| Fare Class | Cancellation Policy |
|---|---|
| basic Economy | Refunds not allowed for Basic and Light fares. |
| main Cabin | Refunds not allowed for Classic fares. |
| premium | Full refund, no fees for Flex and Premium Economy fares. |
| business | Full refund, no fees for INSIGNIA Business Flex fares. |
How Refunds Work
Refunds to original payment method or GOL credits valid for 12 months.
Same-Day Flight Change
Available for a fee depending on the fare class.
No-Show Policy
No-show fees are charged per segment and per passenger, according to the conditions of the purchased fare.
How to Cancel Your GOL Airlines Flight
- 1Log in to your GOL account on the website or app.
- 2Go to 'My Trips' and select the flight you want to cancel.
- 3Follow the prompts to cancel the flight and choose your refund method (original payment or GOL credit).
- 4Confirm the cancellation and save the confirmation email.
Expert Tips
💡 Cancel within 24 hours of booking for a full refund if the flight is at least 7 days away.
💡 Consider taking GOL credits instead of a refund to original payment method for faster processing.
💡 Boarding fees are always refundable regardless of the fare type.
💡 Flex and Premium Economy fares offer the most flexibility with no cancellation fees.