What is Jetstar cancellation policy?

Jetstar cancellation policy allows free cancellation within 24 hours of booking. After 24 hours: Main Cabin — starter plus fares are generally non-refundable.. Basic Economy — starter fares are generally non-refundable. a refund administration fee of aud $50 applies if requesting a refund of third-party taxes..

Can I cancel a Jetstar flight for free?

It depends on your fare type. Starter Plus fares are generally non-refundable.

What is Jetstar's change fee?

Main Cabin: Starter Plus: No change fee, but fare difference applies.. Basic Economy: Starter fares: AUD $70-$110 depending on route and how far in advance the change is made, plus fare difference..

Jetstar Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel

Jetstar does not offer a standard 24-hour risk-free cancellation policy. However, Australian Consumer Law may provide certain protections if a flight is cancelled or significantly delayed by the airline.

24-Hour Rule

Limited 24-hour cancellation. Jetstar does not offer a standard 24-hour risk-free cancellation policy. However, Australian Consumer Law may provide certain protections if a flight is cancelled or significantly delayed by the airline.

Cancellation Fees

Fare Class	Fee
Basic Economy	Starter fares are generally non-refundable. A refund administration fee of AUD $50 applies if requesting a refund of third-party taxes.
Main Cabin	Starter Plus fares are generally non-refundable.
Premium	Starter Max fares are refundable for a fee (AUD $50).
Business	Business Max fares are refundable for a fee (AUD $50).

Change Fees

Fare Class	Fee
Basic Economy	Starter fares: AUD $70-$110 depending on route and how far in advance the change is made, plus fare difference.
Main Cabin	Starter Plus: No change fee, but fare difference applies.
Premium	Starter Max: No change fee, but fare difference applies.
Business	Business Class: No change fee, but fare difference applies.

Refund Method

Refunds are typically issued to the original form of payment or as a Jetstar travel voucher, depending on the fare rules and reason for cancellation.

Same-Day Change

Same-day changes are not typically permitted on basic Starter fares without paying the change fee and fare difference. Flex fares may offer more flexibility.

No-Show Policy

If you fail to check in on time or board the aircraft, your fare will be forfeited and no refund will be provided.

How to Cancel

Go to the Jetstar website and log in to 'Manage booking'.
Select the flight you wish to cancel.
Review the cancellation terms and any applicable fees or voucher options.
Confirm the cancellation and save any voucher details or refund confirmation.

Tips

Consider purchasing FareCredit to get a credit voucher if you need to cancel.
Changes made more than 30 days in advance incur lower fees than changes made closer to departure.
Always make changes online via 'Manage booking' to avoid additional Contact Centre fees.
If Jetstar cancels or significantly delays your flight, you may be entitled to a full refund.

Frequently Asked Questions

What is Jetstar cancellation policy?: Jetstar cancellation policy allows free cancellation within 24 hours of booking. After 24 hours: Main Cabin — starter plus fares are generally non-refundable.. Basic Economy — starter fares are generally non-refundable. a refund administration fee of aud $50 applies if requesting a refund of third-party taxes..
Can I cancel a Jetstar flight for free?: It depends on your fare type. Starter Plus fares are generally non-refundable.
What is Jetstar's change fee?: Main Cabin: Starter Plus: No change fee, but fare difference applies.. Basic Economy: Starter fares: AUD $70-$110 depending on route and how far in advance the change is made, plus fare difference..
How do I get a refund from Jetstar?: Refunds are typically issued to the original form of payment or as a Jetstar travel voucher, depending on the fare rules and reason for cancellation.
What happens if I no-show on Jetstar?: If you fail to check in on time or board the aircraft, your fare will be forfeited and no refund will be provided.