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Jetstar Cancellation & Change Policy (2026)

Last updated: May 1, 2026

Quick Answer

Jetstar cancellation fees vary by fare type. Starter Plus fares are generally non-refundable..

Change Fees by Fare Class

Fare ClassChange Fee
basic EconomyStarter fares: AUD $70-$110 depending on route and how far in advance the change is made, plus fare difference.
main CabinStarter Plus: No change fee, but fare difference applies.
premiumStarter Max: No change fee, but fare difference applies.
businessBusiness Class: No change fee, but fare difference applies.

Cancellation Fees & Refund Type

Fare ClassCancellation Policy
basic EconomyStarter fares are generally non-refundable. A refund administration fee of AUD $50 applies if requesting a refund of third-party taxes.
main CabinStarter Plus fares are generally non-refundable.
premiumStarter Max fares are refundable for a fee (AUD $50).
businessBusiness Max fares are refundable for a fee (AUD $50).

How Refunds Work

Refunds are typically issued to the original form of payment or as a Jetstar travel voucher, depending on the fare rules and reason for cancellation.

Same-Day Flight Change

Same-day changes are not typically permitted on basic Starter fares without paying the change fee and fare difference. Flex fares may offer more flexibility.

No-Show Policy

If you fail to check in on time or board the aircraft, your fare will be forfeited and no refund will be provided.

How to Cancel Your Jetstar Flight

  1. 1Go to the Jetstar website and log in to 'Manage booking'.
  2. 2Select the flight you wish to cancel.
  3. 3Review the cancellation terms and any applicable fees or voucher options.
  4. 4Confirm the cancellation and save any voucher details or refund confirmation.

Expert Tips

💡 Consider purchasing FareCredit to get a credit voucher if you need to cancel.

💡 Changes made more than 30 days in advance incur lower fees than changes made closer to departure.

💡 Always make changes online via 'Manage booking' to avoid additional Contact Centre fees.

💡 If Jetstar cancels or significantly delays your flight, you may be entitled to a full refund.

Frequently Asked Questions

Can I cancel a Jetstar flight for free?
It depends on your fare type. Starter Plus fares are generally non-refundable.
What is Jetstar's change fee?
Main Cabin: Starter Plus: No change fee, but fare difference applies.. Basic Economy: Starter fares: AUD $70-$110 depending on route and how far in advance the change is made, plus fare difference..
How do I get a refund from Jetstar?
Refunds are typically issued to the original form of payment or as a Jetstar travel voucher, depending on the fare rules and reason for cancellation.
What happens if I no-show on Jetstar?
If you fail to check in on time or board the aircraft, your fare will be forfeited and no refund will be provided.

More Jetstar Guides