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Kenya Airways Cancellation & Change Policy (2026)

Last updated: May 12, 2026

Quick Answer

Kenya Airways offers free cancellation within 24 hours of booking. After that, Main Cabin and above: usd 100 to usd 300 depending on route and fare rules. Basic Economy: usd 100 to usd 300 depending on route and fare rules.

24-Hour Free Cancellation

Customers who book direct on kenya-airways.com for flights originating from the US have up to 24 hours after booking to cancel for any reason and receive a full refund.

Change Fees by Fare Class

Fare ClassChange Fee
basic EconomyUSD 100 to USD 300 depending on route and fare rules
main CabinUSD 100 to USD 300 depending on route and fare rules
premiumUSD 100 to USD 300 depending on route and fare rules
businessUSD 100 to USD 300 depending on route and fare rules

Cancellation Fees & Refund Type

Fare ClassCancellation Policy
basic EconomyUSD 100 to USD 300 depending on route and fare rules
main CabinUSD 100 to USD 300 depending on route and fare rules
premiumUSD 100 to USD 300 depending on route and fare rules
businessUSD 100 to USD 300 depending on route and fare rules

How Refunds Work

Refunds for eligible tickets are issued within 21-30 business days for credit/debit card purchases to the original form of payment.

Same-Day Flight Change

Subject to availability and fare difference, change fees apply.

No-Show Policy

No-show fees apply and vary by fare type and route. The remaining itinerary may be cancelled.

How to Cancel Your Kenya Airways Flight

  1. 1Visit the Kenya Airways website and go to 'Manage Booking'.
  2. 2Enter your booking reference number and last name.
  3. 3Select the option to cancel your flight.
  4. 4Submit the online refund form if eligible for a refund.

Expert Tips

💡 Always check the specific fare rules of your ticket before cancelling.

💡 If you booked through a travel agent, you must contact them directly to cancel.

💡 For US flights, take advantage of the 24-hour risk-free cancellation policy.

💡 Submit your refund request online for faster processing.

Frequently Asked Questions

Can I cancel a Kenya Airways flight for free?▼
Yes — Customers who book direct on kenya-airways.com for flights originating from the US have up to 24 hours after booking to cancel for any reason and receive a full refund. USD 100 to USD 300 depending on route and fare rules
What is Kenya Airways's change fee?▼
Main Cabin: USD 100 to USD 300 depending on route and fare rules. Basic Economy: USD 100 to USD 300 depending on route and fare rules.
How do I get a refund from Kenya Airways?▼
Refunds for eligible tickets are issued within 21-30 business days for credit/debit card purchases to the original form of payment.
What happens if I no-show on Kenya Airways?▼
No-show fees apply and vary by fare type and route. The remaining itinerary may be cancelled.

More Kenya Airways Guides

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Online Check-In
Step-by-step guide
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Fees & best seats
Carry-On Rules
Size limits & weight
Pet Policy
Fees & requirements
All Baggage Fees
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