Kenya Airways Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel
Customers who book direct on kenya-airways.com for flights originating from the US have up to 24 hours after booking to cancel for any reason and receive a full refund.
24-Hour Rule
Yes — free cancellation within 24 hours of booking. Customers who book direct on kenya-airways.com for flights originating from the US have up to 24 hours after booking to cancel for any reason and receive a full refund.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | USD 100 to USD 300 depending on route and fare rules |
| Main Cabin | USD 100 to USD 300 depending on route and fare rules |
| Premium | USD 100 to USD 300 depending on route and fare rules |
| Business | USD 100 to USD 300 depending on route and fare rules |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | USD 100 to USD 300 depending on route and fare rules |
| Main Cabin | USD 100 to USD 300 depending on route and fare rules |
| Premium | USD 100 to USD 300 depending on route and fare rules |
| Business | USD 100 to USD 300 depending on route and fare rules |
Refund Method
Refunds for eligible tickets are issued within 21-30 business days for credit/debit card purchases to the original form of payment.
Same-Day Change
Subject to availability and fare difference, change fees apply.
No-Show Policy
No-show fees apply and vary by fare type and route. The remaining itinerary may be cancelled.
How to Cancel
- Visit the Kenya Airways website and go to 'Manage Booking'.
- Enter your booking reference number and last name.
- Select the option to cancel your flight.
- Submit the online refund form if eligible for a refund.
Tips
- Always check the specific fare rules of your ticket before cancelling.
- If you booked through a travel agent, you must contact them directly to cancel.
- For US flights, take advantage of the 24-hour risk-free cancellation policy.
- Submit your refund request online for faster processing.
Frequently Asked Questions
- What is Kenya Airways cancellation policy?
- Kenya Airways cancellation policy allows free cancellation within 24 hours of booking (must be booked 7+ days before departure for US flights). After 24 hours: Main Cabin — usd 100 to usd 300 depending on route and fare rules. Basic Economy — usd 100 to usd 300 depending on route and fare rules.
- Can I cancel a Kenya Airways flight for free?
- Yes — Customers who book direct on kenya-airways.com for flights originating from the US have up to 24 hours after booking to cancel for any reason and receive a full refund. USD 100 to USD 300 depending on route and fare rules
- What is Kenya Airways's change fee?
- Main Cabin: USD 100 to USD 300 depending on route and fare rules. Basic Economy: USD 100 to USD 300 depending on route and fare rules.
- How do I get a refund from Kenya Airways?
- Refunds for eligible tickets are issued within 21-30 business days for credit/debit card purchases to the original form of payment.
- What happens if I no-show on Kenya Airways?
- No-show fees apply and vary by fare type and route. The remaining itinerary may be cancelled.