TUI fly Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel
TUI fly does not offer a standard 24-hour free cancellation period. A reservation is final and directly confirmed in their system.
24-Hour Rule
Limited 24-hour cancellation. TUI fly does not offer a standard 24-hour free cancellation period. A reservation is final and directly confirmed in their system.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee. |
| Main Cabin | 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee. |
| Premium | 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee. |
| Business | Not applicable |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure. |
| Main Cabin | Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure. |
| Premium | Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure. |
| Business | Not applicable |
Refund Method
No refunds for the ticket price. Passenger-related taxes can be refunded upon written request within 3 months, minus a €35 fee.
Same-Day Change
Not permitted. Changes within 72 hours of departure are treated as cancellations with a 100% fee.
No-Show Policy
100% cancellation fee applies. The ticket price is forfeited.
How to Cancel
- Log in to myTUI on the TUI fly website.
- Locate your booking using your reference number.
- Select the option to cancel your flight.
- Submit a written request if you wish to claim a refund for passenger-related taxes.
Tips
- Consider purchasing optional cancellation insurance during booking.
- Name changes (transferring the ticket) are allowed up to 72 hours before departure for a €100 fee.
- Changes or cancellations within 72 hours of departure result in a total loss of the ticket value.
- Additional services like meals and seat reservations are non-refundable if cancelled.
Frequently Asked Questions
- What is TUI fly cancellation policy?
- TUI fly cancellation policy allows free cancellation within 24 hours of booking. After 24 hours: Main Cabin — 100% cancellation fee (non-refundable). only passenger-related taxes may be reimbursed minus a €35 administrative fee.. Basic Economy — 100% cancellation fee (non-refundable). only passenger-related taxes may be reimbursed minus a €35 administrative fee..
- Can I cancel a TUI fly flight for free?
- It depends on your fare type. 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee.
- What is TUI fly's change fee?
- Main Cabin: Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure.. Basic Economy: Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure..
- How do I get a refund from TUI fly?
- No refunds for the ticket price. Passenger-related taxes can be refunded upon written request within 3 months, minus a €35 fee.
- What happens if I no-show on TUI fly?
- 100% cancellation fee applies. The ticket price is forfeited.