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TUI fly Cancellation & Change Policy (2026)

Last updated: May 12, 2026

Quick Answer

TUI fly cancellation fees vary by fare type. 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee..

Change Fees by Fare Class

Fare ClassChange Fee
basic EconomyShort/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure.
main CabinShort/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure.
premiumShort/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure.
businessNot applicable

Cancellation Fees & Refund Type

Fare ClassCancellation Policy
basic Economy100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee.
main Cabin100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee.
premium100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee.
businessNot applicable

How Refunds Work

No refunds for the ticket price. Passenger-related taxes can be refunded upon written request within 3 months, minus a €35 fee.

Same-Day Flight Change

Not permitted. Changes within 72 hours of departure are treated as cancellations with a 100% fee.

No-Show Policy

100% cancellation fee applies. The ticket price is forfeited.

How to Cancel Your TUI fly Flight

  1. 1Log in to myTUI on the TUI fly website.
  2. 2Locate your booking using your reference number.
  3. 3Select the option to cancel your flight.
  4. 4Submit a written request if you wish to claim a refund for passenger-related taxes.

Expert Tips

💡 Consider purchasing optional cancellation insurance during booking.

💡 Name changes (transferring the ticket) are allowed up to 72 hours before departure for a €100 fee.

💡 Changes or cancellations within 72 hours of departure result in a total loss of the ticket value.

💡 Additional services like meals and seat reservations are non-refundable if cancelled.

Frequently Asked Questions

Can I cancel a TUI fly flight for free?▼
It depends on your fare type. 100% cancellation fee (non-refundable). Only passenger-related taxes may be reimbursed minus a €35 administrative fee.
What is TUI fly's change fee?▼
Main Cabin: Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure.. Basic Economy: Short/medium haul: €70 per person/way up to 72 hours before departure. Long haul: €150 per person/way up to 72 hours before departure..
How do I get a refund from TUI fly?▼
No refunds for the ticket price. Passenger-related taxes can be refunded upon written request within 3 months, minus a €35 fee.
What happens if I no-show on TUI fly?▼
100% cancellation fee applies. The ticket price is forfeited.

More TUI fly Guides

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