Zipair Cancellation Policy (2026) — Change Fees, Refunds & How to Cancel
For US/Canada flights, cancellations within 24 hours of reservation and 7 days or more before departure will be refunded in full by original payment method. For flights purchased on the Korea website, cancellation fees are waived within 24 hours of purchase.
24-Hour Rule
Yes — free cancellation within 24 hours of booking. For US/Canada flights, cancellations within 24 hours of reservation and 7 days or more before departure will be refunded in full by original payment method. For flights purchased on the Korea website, cancellation fees are waived within 24 hours of purchase.
Cancellation Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Non-refundable for most routes. For Seoul routes, cancellation fees apply (e.g., 5,000 JPY before departure for Tokyo-Seoul). Taxes and fees may be refunded. |
| Main Cabin | Non-refundable for most routes. For Seoul routes, cancellation fees apply (e.g., 10,000 JPY before departure for Tokyo-Seoul). Taxes and fees may be refunded. |
| Premium | Contact airline for details |
| Business | Contact airline for details |
Change Fees
| Fare Class | Fee |
|---|---|
| Basic Economy | Not permitted |
| Main Cabin | Not permitted |
| Premium | Contact airline for details |
| Business | Contact airline for details |
Refund Method
Original form of payment for taxes/fees or eligible 24-hour cancellations. Vouchers available for Flex Biz package purchasers.
Same-Day Change
Not permitted
No-Show Policy
No refund of fare. Taxes and fees may be refunded if requested within 90 days of the travel date.
How to Cancel
- Log in to your ZIPAIR account on the official website.
- Go to 'Booking and Fares' and select 'Changing or Cancelling a Reservation'.
- Select 'Customer-initiated cancellations/refunds'.
- Follow the prompts to cancel the booking and request a refund for eligible taxes and fees.
Tips
- ZIPAIR tickets are generally non-refundable and non-changeable, so double-check your dates before booking.
- If you need flexibility, consider purchasing the Flex Biz package which allows refunds via vouchers.
- Even if the fare is non-refundable, you can request a refund for taxes and facility fees within 90 days of the travel date.
- For US/Canada flights, take advantage of the 24-hour cancellation rule if you made a mistake.
Frequently Asked Questions
- What is Zipair cancellation policy?
- Zipair cancellation policy allows free cancellation within 24 hours of booking (must be booked 7+ days before departure for US flights). After 24 hours: Main Cabin — non-refundable for most routes. for seoul routes, cancellation fees apply (e.g., 10,000 jpy before departure for tokyo-seoul). taxes and fees may be refunded.. Basic Economy — non-refundable for most routes. for seoul routes, cancellation fees apply (e.g., 5,000 jpy before departure for tokyo-seoul). taxes and fees may be refunded..
- Can I cancel a Zipair flight for free?
- Yes — For US/Canada flights, cancellations within 24 hours of reservation and 7 days or more before departure will be refunded in full by original payment method. For flights purchased on the Korea website, cancellation fees are waived within 24 hours of purchase. Non-refundable for most routes. For Seoul routes, cancellation fees apply (e.g., 10,000 JPY before departure for Tokyo-Seoul). Taxes and fees may be refunded.
- What is Zipair's change fee?
- Main Cabin: Not permitted. Basic Economy: Not permitted.
- How do I get a refund from Zipair?
- Original form of payment for taxes/fees or eligible 24-hour cancellations. Vouchers available for Flex Biz package purchasers.
- What happens if I no-show on Zipair?
- No refund of fare. Taxes and fees may be refunded if requested within 90 days of the travel date.