Jessica Wong
Customer Experience Director at Camli
12 years of experience · Joined Camli in 2018
About Jessica
Jessica Wong is the Customer Experience Director at Camli, leading the team responsible for booking verification, customer support, and service quality assurance. With 12 years in travel customer operations — including management roles at Booking.com and Expedia Group — Jessica has built Camli's expert-verified booking process from the ground up. She holds a B.A. in Communications from USC and is a Certified Customer Experience Professional (CCXP). Jessica's team personally verifies every booking before payment is processed, maintaining a 99.7% accuracy rate and contributing to Camli's consistently high customer satisfaction scores.
Areas of Expertise
- Customer experience
- Booking verification
- Dispute resolution
- Service quality
- Team management
Credentials & Education
- CCXP Certified
- B.A. Communications, USC
- Former CX Manager, Booking.com